This calculator implements the Erlang
C Traffic Model used in Call Centers design.
Input:
obs.: Use the dot format (0.0)
for decimal numbers.
Example
Considering a Call Center with average
call duration of 240 seconds, receiving 1300 calls during
the peak hour and having 100 agents / operators available,
the average delay for all calls will be 1.97 seconds
and the probability of having a delayed call is 11 %.
If a maximum delay time of 20 seconds
is required, 96.4 % of all calls will be answered within
that delay time (< 20 seconds)..
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