11/30/2017



atento.com
IT& Call Center
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This page: Presents Atento's information.


Atento is a Call Center comapny, property of Bain Capital LLC group, the biggest Customer Relationship Management (CRM) services and business process outsourcing (BPO) provider in Latin America and Spain, and among the three main world providers, based on its revenues. 

 

In 2012, Bain Capital purchased Atento from Telefónica paying US$ 1.3 billion, including its debts. Atento has about 153 thousand employees, about half of them in Brazil. The company was created in 1999.

 

www.atento.com/pt

 

Quarter Results

 

Financial Economic Performance

 

Group

 

US$ millions 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 ∆Qter ∆Year
Net Revenue 415.7 448.6 443.7 442.0 468.0 473.7 501.3 5.8% 13.0%
EBITDA 37.5 54.2 60.5 58.6 50.2 52.5 59.7 13.7% (1.3%)
EBITDA margin 9.0% 12.1% 13.6% 13.3% 10.7% 11.1% 11.9% - -
Net profit (loss) -4.4 -8.1 -0.5 16.7 9.0 -3.7 -12.0 - -
Debit 448.4 459.1 436.0 340.9 368.9 400.4 342.9 (14.4%) (21.4%)

 

 

Brazil

 

R$ millions 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 ∆Qter ∆Year
Net revenue 182.5 202.2 217.2 214.4 238.4 233.5 248.5 6.4% 14.4%
EBITDA 24.9 27.1 33.1 35.9 34.3 28.7 32.1 11.8% (3.0%)
EBITDA Margin 13.6% 13.4% 15.2% 16.7% 14.4% 12.3% 12.9% - -

 

 

R$ millions 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17
Net revenue 649.7 649.1 705.9 698.9 755.7 772.9 785.3
EBITDA 88.6 87.0 107.6 117.0 108.7 95.0 101.4
EBITDA Margin 13.6% 13.4% 15.2% 16.7% 14.4% 12.3% 12.9%

 

 

Annual Results

 

Financial Economic Performance

 

Group

 

US$ million 2013 2014 2015 2016 ∆Year
Net Revenue 2,341,1 2,298,3 1,965,6 1,757,5 (10.1%)
EBITDA 295.1 306.4 243.8 222.1 (11.0%)
EBITDA Margin 12.6% 13.3% 13.30% 12.60% -
Investments 103 120.1 131.2 - -
Debt 637.7 415.0 391.6 340.9 (12.9%)

 

 

 

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