12/21/2017



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This page: Presents Contax's information.


Company

 

Contax S.A. (“Contax”), Contax Participações S.A.'s subsidiary is one of the biggest companies in corporative services in Brazil, leader in contact center and charging, expanding its services to become the only company especialized in BPO (Business Process Outsourcing). Currently, the main part of its activities are in segments of Customer Service, Credit Recovery, telemarketing, retention, back-office technology and services.

 

 

www.contax.com.br

 

 

The acquisition of Dedic and Portugal Telecom's entrance at Contax

 

By Portugal Telecom's entrance at Oi, Contax got participation in AG and La Fonte, Contax's controllers.

 

An agreement was also set to assure the incorporation of Dedic (contact center, IT and BPO company, controlled by PT), by Contax.

 

By the negotiation which includes exchanging stocks, PT will a direct position of 19.9% at Contax TX.

 

 

 

Quarter Results

 

Operational Performance

 

1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17
∆Qter
∆Year
PAs* 29,348 26,610 25,435 25,793 24,169 27,592 26,140 (5.3%) 2.8%
Employes 58,649 58,706 56,263 53,286 51,387 51,278 48,375 (5.7%) (14.0%)

*PAs: "Posições de Atendimento" (Answering Positions)

 

 

Financial Performance

 

R$ Million 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 ∆Qter ∆Year
Revenue 518.1 517.2 477.9 461.0 455.2 449.0 419.5 (5.2%) (12.2%)
Contact Center & BPO
475.0 480.1 448.4 427.5 426.5 417.4 393.8 (5.7%) (14.2%)
Trade Marketing
27.2 22.6 18.7 23.2 21.0 25.3 25.7 1.6% 37.4%
ICT
15.9 14.5 10.8 10.3 7.7 6.3 - - -

 

 

Group

 

Operational Performance

 

1Q15 2Q15 3Q15 4Q15 1Q16 2Q16
PAs* 50,144 49,495 42,910 42,150 41,486 39,674
Employes 100,858 90,645 85,709 87,624 85,613 80,170

*PAs: "Posições de Atendimento" (Answering Positions)

Financial Performance

 

R$ Millions 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17
∆Qter
∆Year
Gross Revenue 575.9 573.9 529.4 586.6 494.6 491.8 465.8 (5.3%) (12.0%)
Net Revenue 518.1 517.1 477.9 461.1 445.6 449.0 419.5 (6.6%) (12.2%)
EBITDA -36.1 -13.0 212.8 62.5 -8.3 6.2 -34.0 - -
Ebitda Margin -7.0% -2.5% 44.5% 13.6% -1.9% 1.4% -8.1% - -
Net Profit (Loss) (74.2) (51.4) 73.9 (22.2) (78.1) (100.4) (107.6) 7.2% (245.6%)
Investments 1.7 4.9 5.5 4.5 5.7 5.3 7.0 32.1% 27.3%
Debt 1,244 1,285 1,056 1,109 1,276 1,323 1,352 2.2% 28.1%

 

 

 

Annual Results

 

Operational Performance

 

2014 2015 2016 ∆Year
Employes 38,717 30,507 25,793 (15.5%)
Pas 78,779 60,745 57,370 (5.6%)

*PAs: "Posições de Atendimento" (Answering Positions)

 

 

Fincial Economic Performance

 

R$ Milion 2014 2015 2016 ∆Year
Revenue 2,938 2,326 1,974 (15.1%)
Contact Center & BPO
2,651 2,061 1,831 (11.2%)
Trade Marketing
152 125 92 (26.8%)
ICT
73 58 52 (11.1%)
Other Services
89 43 - -

 

 

Group

 

Operational Performance

 

2013 2014 2015 ∆Year
PAs 198,790 199,001 184,699 (7.2%)
Employes 444,924 426,338 364,836 (14.4%)

*PAs: "Posições de Atendimento" (Answering Positions)

 

 

Fincial Economic Performance

 

R$ millions 2014 2015 2016 ∆Year
Gross Revenue 3,728 3,445 2,266 (34.2%)
Net Revenue 3,452 3,209 2,043 (36.3%)
EBITDA 413 101 226 123.4%
Ebitda Margin 12.0% 3.2% 11.1% -
Net Profit 97 (227) (22) -
Investments 185 141 17 (87.9%)
Debt 1,042 1,203 1,109 (7.8%)

 

 

 

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