06/08/2017

Number Portability in Brazil

 

Portability Mobile Tel. Portability Fixed Tel. Portability History

In this page: Information about Number Portability in Brazil.


Statistics in Portability in Brazil - May/17

 

Total of Ported Numbers

 

Ported (Jan-May/16) (Jan-May/17) ∆Year
Fixed Telephony 519.498 520.921 0.3%
Mobile Telephony 1.269.088 1.552.829 22.4%
Total 1.788.586 2.073.750 15.9%

 

 

Effectuation Rate (Ported/Requests)

 

- Jun/16 Jul/16 Aug/16 Sep/16 Oct/16 Nov/16 Dec/16 Jan/17 Feb/17 Mar/17 Apr/17 May/17
Fixed Tel. 73.8% 79.4% 77.5% 78.9% 82.1% 72.4% 91.0% 73.6% 78.2% 87.0% 74.4% 76.5%
Mobile Tel. 89.6% 83.9% 87.4% 86.9% 84.3% 84.0% 89.7% 86.5% 88.1% 87.8% 85.5% 85.5%
Total 84.8% 82.5% 84.5% 84.5% 83.7% 80.8% 90.1% 82.8% 85.3% 87.6% 82.7% 82.9%

 

 

Evolution of Portability Churn

 

- Jun/16 Jul/16 Aug/16 Sep/16 Oct/16 Nov/16 Dec/16 Jan/17 Feb/17 Mar/17 Apr/17 May/17
Mobile Tel. 0.11% 0.11% 0.13% 0.11% 0.11% 0.12% 0.12% 0.12% 0.11% 0.14% 0.12% 0.15%
Fixed Tel. 0.25% 0.28% 0.28% 0.26% 0.26% 0.22% 0.26% 0.23% 0.23% 0.28% 0.20% 0.31%

 

 

Total of Ported Numbers - Quarter

 

Ported 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 ∆Qter ∆Year
Fixed Tel. 388,066 352,455 333,089 293,275 348,082 311,748 308,854 (0.9%) (7.3%)
Mobile Tel, 670,034 748,748 740,824 821,551 886,109 878,515 886,214 0.9% 19.6%
Total 1,058,100 1,101,203 1,073,913 1,114,826 1,234,191 1,190,263 1,195,068 0.4% 11.3%

 

 

Total of Ported Numbers - Annual

 

Ported 2013 2014 2015 2016 Annual
Growth
Fixed 1,777,714 1,878,462 1,508,050 1,286,194 (14.7%)
Mobile 2,288,591 2,283,701 2,623,543 3,326,999 26.8%
Total 4,051,214 4,162,852 4,131,593 4,613,193 11.7%

 

 

Annual Evolution of Portability Churn

 

- 2013 2014 2015 2016
Mobile 0.87% 0.88% 0.93% 1.29%
Fixed 4.01% 3.94% 3.35% 2.85%

 

 

Effectuation Rate (Ported/Requests)

 

Annual 2013 2014 2015 2016
Fixed 78.9% 76.9% 79.8% 79.3%
Mobile 87.8% 89.3% 88.1% 86.7%
Total 83.4% 83.5% 84.9% 84.5%

Note: Effectuation rate of mobile portability is accelated since May/09, when Anatel established a new procedure to make easier to register prepaid mobile accesses.

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Number Portability

 

Through Number Portability it's possible to keep a telephone number while changing operator in the same local area, since the operator provides the same service, in other words:

  • cellular operator in the same local area (same area code);
  • telephony fixed operator in the same local area;
  • address in the same local area (this kind of portability is already offered by many operators).

The main characterists of Brazilian number portability are:

  • The portability, switching operator but keeping the number, will cost R$ 4,00 for users, charged (only once) during the change. Some operators will subsidize this value;
  • The request for portability must to be made by the users to their new operator and it can be reffused only in case of incorrect information or if there's another request being carried on. Costumers can use portability as many times they want;
  • With portability, it's the end of the contract releationship between users and their former operators, however, it doesn't free costumers from paying fines for contract cancellation, if they have a contract for 12 months service;
  • The deadline to effectuate portability was set in 3 days since users' request. In 03/12/2010 (the number should be ported in 5 days). The period of transitions (in which the client has no service) must to last for 2 hours in 99% of the cases;

 

 

Consult:

 

What changes with number portability in Brazil?

Is portability use in Brazil lower than the expected?

 

 

 

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