|
08/31/2010 |
Mobile Telephony Quality
In this page: Index for Attendance Performance (IDA) to customers considering the requests sent to Anatel's Attendance Center. |
| New index to measure the quality in the user attendance |
Anatel adopted on January 3rd, 2009, this new model in order to measure performance. The operators start with 100 points and lose points according to deviations in relation to its performance targets. The index considers the operator's capacity to attend demands in a five days dead line. The better the performance is, the higher is the index. |
Performance in the Mobile Telephony Attendance (Jul/10)
The following presents the performance ranking in users attendance.
| Operators | 2010 | ||||||
| Jan | Feb | Mar |
Apr | May | Jun | Jul | |
| Sercomtel | 85.7 |
94.4 |
84.4 |
93.8 |
100 |
100 |
100 |
| AEIOU | 80.5 |
46.6 |
69.9 |
82.1 |
70.6 |
76.4 |
100 |
| Vivo | 98.6 |
100 |
97.3 |
98.6 |
96.3 |
98.7 |
97.2 |
| CTBC | 94.5 |
95.5 |
96.1 |
89.4 |
99.8 |
99.0 |
96.6 |
| Claro | 90.4 |
93.0 |
87.9 |
87.5 |
87.8 |
92.3 |
92.2 |
| Oi | 83.1 |
92.5 |
84.7 |
92.4 |
89.9 |
91.7 |
91.7 |
| TIM | 92.3 |
94.9 |
89.8 |
92.5 |
90.2 |
90.7 |
88.3 |
| Brasil Telecom | 78.1 |
89.6 |
77.9 |
84.7 |
81.1 |
79.9 |
78.2 |
Attendance Performance (2009)
|
Operators |
2009 |
|||||||||||
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
AEIOU |
41.2 |
93.5 |
57.2 |
91.3 |
78.5 |
63.8 |
62.7 |
84.4 |
100 |
87.7 |
100 |
100 |
CTBC |
96.9 |
83.1 |
85.2 |
85.6 |
93.9 |
85.0 |
99.2 |
100.0 |
100 |
100 |
97.9 |
97.8 |
Vivo |
94.9 |
95.0 |
93.4 |
100 |
94.5 |
100 |
100 |
100 |
98.2 |
96.4 |
91.4 |
96.9 |
Claro |
89.3 |
91.1 |
77.9 |
73.5 |
64.0 |
84.4 |
84.1 |
88.6 |
89.3 |
92.4 |
94.3 |
94.0 |
Sercomtel |
100 |
100 |
90.0 |
94.4 |
94.4 |
92.9 |
92.3 |
88.6 |
92.3 |
80.6 |
100.0 |
93.1 |
TIM |
84.7 |
83.6 |
81.7 |
84.5 |
83.0 |
88.3 |
91.4 |
92.3 |
92.2 |
93.0 |
92.6 |
92.2 |
Oi |
69.3 |
67.3 |
60.7 |
59.0 |
58.2 |
58.3 |
67.9 |
72.2 |
75.8 |
73.4 |
83.9 |
83.6 |
Brasil Telecom |
59.8 |
63.8 |
54.6 |
60.9 |
61.8 |
59.5 |
55.7 |
62.4 |
67.5 |
72.5 |
76.0 |
80.3 |
Targets
| Historical Average | Target | |
| Index of complaint | 0.320/1000 accesses | 0.200/1000 accesses |
| Recidivism | 12% | 10% |
| Pendency | 3% | 2% |
| Solved in the term | 78% | 82% |
Print this Page
Send this Page
Add to favorites
Communicate errors