09/24/2007

Fixed Telephony Quality

 

Fixed Tel. Quality Claims Performance Historical Data

This page : Historical data of Fixed Telephony Quality. Source: Anatel.

 

 

Quality Indicators

 

The following table present the number of quality goals not attended by fixed telephony operators:

 

Not attended goals per operator 2006 Jan/06, Feb/06, Mar/06, Apr/06 2005 Jan/05, Feb/05, Mar/05, Apr/05 May/05, Jun/05, Jul/05, Aug/05 Sept/05, Oct/05, Nov/05, Dec/05 2004 Jan/04 , Feb/04, Mar/04, Apr/04 May/04 , Jun/04 , Jul/04, Aug/04 Sept/04, Oct/04, Nov/04, Dec/04 2003 Feb/03, Mar/03, Apr/03, May/03 Jun/03, Jul/03, Aug/03, Sept/03 Oct/03, Nov/03, Dec/03

 

 

 

Not Attended Goals (Jan-Dec 2005)

 

Concessionaires of Fixed Telephony

 

Operator	# of Sectors	Not Attended Goals
		In Sectors/Regions	Consolidated
Telefonica	3	32	12
Brasil Telecom	10	56	2
Telemar	16	92	2
CTBC	4	1	1
Sercomtel	1	51	51
Embratel	1	68	68

 

Mirrors

 

Operator	Not Attended Goals
Intelig	15
Vésper	38
GVT	75
Vésper SP	85
Total	213

 

 

Little Mirrors

 

Not Attended Goals in 2005

 

	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sept	Oct	Nov	Dec
Aerotech	0	0	0	0	22	1	6	23	6	6	4	6
Ampla	7	7	7	9	22	1	5	6	6	7	7	5
Apoio	1	1	23	1	1	2	1	0	1	10	1	0
Engevox	0	0	0	0	23	0	0	0	0	0	0	0
Nortelpa	0	0	23	0	24	0	0	0	0	0	0	0
Options	0	0	23	0	23	0	0	0	0	0	0	0
Sermatel	2	1	23	1	4	23	1	1	1	1	1	6
Tmais	4	4	3	4	6	6	5	6	8	7	6	6
Transit	0	1	0	0	0	0	0	0	0	0	0	0

 

New Authorizations

 

Not Attended Goals in 2005

 

	Jan	Feb	Mar	Apr	May	Jun	Aug	Sept	Oct	Nov	Dec
Telmex	10	12	9	9	9	11	47	47	47	47	47
CTBC*	0	0	0	0	0	0	0	0	0	0	0
Embratel	11	8	23	10	23	5	6	6	6	6	5
Sercomtel	2	4	5	2	4	5	0	3	8	9	5
Telefonica	0	0	0	0	0	0	1	0	0	0	0
TNL (Telemar)	0	0	0	2	3	0	0	0	0	3	0
Intelig Local	3	3	4	3	23	0	2	2	1	2	0

* 4 sectors

 

 

Not Attended Goals (Jan-Dec 2004)

 

Concessionaires of Fixed Telephony

 

Operator	# of Sectors	Not Attended Goals
		In Sectors/Regions	Consolidated
Telefonica	3	6	1
Brasil Telecom	10	69	2
Telemar	16	286	11
CTBC	4	6	3
Sercomtel	1	61	61
Embratel	1	76	76

 

Mirrors

 

Operator	Not Attended Goals
Intelig	18
Vésper	34
GVT	83
Vésper SP	73
Total	208

 

Little Mirrors

 

	Not Attended Goals
Aerotech*	0
Ampla	81
Apoio	13
Engenvox	43
Nortelpa	7
Options	15
Sermatel	40
Tmais	69
Transit	9

 

New Authorizations

 

	Not Attended Goals
Telmex	95
CTBC*	0
Embratel	122
Sercomtel	63
Telefonica	0
TNL (Telemar)	3
Intelig Local	34

 

 

 

Report (in portuguese)

Teleco's Report: Fixed Telephony Operators Historical Data since 2000

 

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