05/09/2013

Quality

In this page: Links to all the pages that form the section about quality of several Telecommunication services.

 

 

	2012						2013
Thousands	Jul	Aug	Sep	Oct	Nov	Dec	Jan/13	Feb/13
Personal Mobile Service (SMP)	93.3	114.3	98.0	112.1	110.9	91.7	110.2	99.8
Fixed Switched Telephony (Wireline) Service - (STFC)	62.2	64.7	57.6	64.9	65.3	61.8	84.5	85.5
Cellular Mobile Service (SMC)	24.5	28.5	25.4	26.3	27.1	27.0	37.0	37.4
Pay TV	14.9	16.8	15.4	17.5	17.2	17.3	22.5	22.1
Others	5.3	5.9	4.4	4.0	3.6	3.0	3.7	3.4
Total	200.2	230.1	200.8	224.7	224.1	200.8	257.9	248.3

 

 

Users Interaction with ANATEL

 

Anatel informs monthly, the number of contacts between citizens and the various channels provided by the Agency to collect complaints, requests for information, suggestions and compliments - Call Center, Talk to Us (web site), mail, email, fax andpersonal care.

 

Month	Call Center	Electronic Service	Correspondence	Citizen's room	Fax	Email	SOA*	Total in the Month
2009	3,460,776	237,225	6,217	10,526	1,936	632	161	3,717,473
2010	4,915,928	226,398	5,643	10,940	637	614	647	5,160,814
2011	5,231,565	236,760	6,125	10,225	668	1,108	596	5,487,047
2012	5,828,500	379,236	6,725	10,658	478	907	1,084	6,227,588
Jan/13	528,290	42,782	914	1,542	37	61	172	573,798
Fev/13	466,536	44,405	746	1,415	16	48	140	613,306
Total 2013	994,826	87,187	1,660	2,957	53	109	312	1,087,104

* Sistema de Ouvidoria da Anatel (Anatel's System)

 

 

Mobile Telephony Mobile Quality Quality indexes of mobile operators defined by the General Plane of Quality Goals (PGMQ) from SMP. Monthly keeping track of the percentage of quality goals accomplished by the operators.   Complaints Complaints sent to Anatel's Attendance Center by subscribers and cause. Ranking of claims about mobile telephony.   Broadband Complaints Ranking of complaints about Service of Communication Multimedia in Anatel's Attendance Center by cause.

Fixed Telephony Fixed Quality Peformance of fixed telephony operators. Monthly keeping track of the percentage of quality goals accomplished in local modality. Complaints Complaints sent to Anatel's Attendance Center by subscribers and cause. Ranking of complaints about fixed telephony. Pay TV Complaints Ranking of complaints about Pay TV Service by subscription in Anatel's Attendance Center by cause.

 

 

 

 

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