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Operators- Attended quality goals
| Operator |
2006 |
2007 |
Apr/08 |
May/08 |
Jun/08 |
Jan -Jun
2008 |
Vivo
(includes Telemig) |
93.6% |
96.7% |
99.7% |
100% |
99.4% |
99.3% |
| Tim |
95.0% |
93.7% |
93.2% |
87.3% |
93.8% |
92.0% |
| Claro |
86.6% |
96.2% |
97.5% |
100% |
99.0% |
98.6% |
Oi
(includes Amaz) |
97.3% |
93.4% |
77.3% |
88.6% |
88.6% |
85.6% |
| BrT GSM |
96.7% |
95.6% |
98.5% |
98.5% |
100.0% |
98.7% |
| CTBC Cel. |
97.7% |
97.6% |
95.5% |
92.4% |
95.5% |
93.7% |
| Sercomtel Cel. |
89.4% |
92.4% |
81.8% |
90.9% |
100.0% |
93.2% |
| Brazil |
95.1% |
96.7% |
96.9% |
96.4% |
97.9% |
97.1% |
INC: Incomplete Datas N.D.: Not Divulged
It is considered as goals of quality to be attended by the Operator: the total gotten adding the goals to be attended by each Provider that compose the Operator. The 8 Operators are composed by 48 Providers.
Total of not attended goals in 2008
| 2008 |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Total |
| Not Attended Goals |
47 |
35 |
46 |
45 |
52 |
31 |
256 |
The folowing table presents the Operators that not reached the goals in September /2006
| Quality Indicators (May 2006) |
Goals |
# of operators that hadn´t reached the goals |
| SMP1 |
Tax of claims |
<1% |
0 |
| SMP2 |
Tax of claims ( Covering and voice channel per 1000 accesses) |
<4% |
0 |
| SMP3* |
Tax of Completed Calls to Attendance Centers |
>98% |
11 |
| SMP4* |
Tax of Attendance (Telephone attendant/ attendant in Self Attendance Systems) |
>95% |
0 |
| SMP5* |
Tax of Originated Completed Calls |
>67% |
0 |
| SMP6* |
Tax of Center Calls |
>95% |
0 |
| SMP7* |
Tax of not completed Calls |
<2% |
0 |
| SMP8 |
Tax of User Answer |
>95% |
3 |
| SMP9 |
Tax of Information asked |
>95% |
0 |
| SMP10 |
Tax of Personal Attendance |
>95% |
4 |
| SMP11 |
Tax of Relative Attendance to accounts per 1000 emitted accounts |
<5 |
1 |
| SMP12 |
Tax of Recovering (fails/defects) |
>95% |
1 |
The operators are having difficulty in:
- The Tax of Completed Calls to Attendance Centers ( SMP3)
- Tax of Originated Completed Calls(SMP5).
Total of not attended goals in 2007
| 2007 |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Total |
| Not attended goals |
77 |
61 |
41 |
41 |
28 |
41 |
573 |
| Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| 32 |
38 |
22 |
44 |
105 |
43 |
Total of not attended goals in 2006
| 2006 |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Total |
Not attended
goals |
97 |
69 |
100 |
95 |
82 |
83 |
875 |
| Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
| 63 |
67 |
58 |
57 |
44 |
60 |
Ranking of consolidated operators in Groups
Ranking
Consol.Operators |
Oct/05 |
Nov/05 |
Dec/05 |
Jan/06 |
Feb/06 |
Mar/06 |
| 1 |
Vivo |
100% |
77.3% |
72.7% |
95.5% |
95.5% |
95.5% |
| 2 |
Sercomtel |
72.7% |
72.7% |
72.7% |
72.7% |
90.9% |
95.5% |
| 3 |
BrT GSM |
81.8% |
86.4% |
86.4% |
86.4% |
86.4% |
90.9% |
| 4 |
Oi |
100% |
100% |
81.8% |
95.5% |
95.5% |
86.4% |
| 5 |
Amaz./Tel. Celular |
86.4% |
86.4% |
86.4% |
90.9% |
90.9% |
81.8% |
| 6 |
Claro |
86.4% |
86.4% |
81.8% |
86.4% |
86.4% |
72.7% |
| 7 |
Tim |
90.9% |
100% |
86.4% |
95.5% |
81.8% |
68.2% |
| |
CTBC |
95.5% |
95.5% |
95.5% |
95.5% |
95.5% |
N.D. |
Cellular Quality Historical Data
They hadn´t corresponded to 123 goals in Dec/05, 83 goals in Nov/05, 95 quality goals in Oct/05, 144 goals in Sept/05, 135 in Aug/05, 166 in Jul/05, 123 in Jun/05, 166 in May/05, 151 in Apr/05 and 149 in Mar/05
Not attended Goals per operator
(In portuguese) |
| 2007 |
| Jan/07, Fev/07, Mar/07, Abr/07 |
| Mai/07, Jun/07, Jul/07, Ago/07 |
| Set/07, Out/07, Nov/07, Dez/07 |
| 2006 |
| Jan/06, Fev/06, Mar/06, Abr/06 |
| Mai/06, Jun/06, Jul/06, Ago/06 |
| Set/06, Out/06, Nov/06, Dez/06 |
| 2005 |
| Jan/05, Fev/05, Mar/05, Abr/05 |
| Mai/05, Jun/05, Jul/05, Ago/05 |
| Set/05, Out/05, Nov/05, Dez/05 |
| 2004 |
| Set/04, Out/04, Nov/04, Dez/04 |
|
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