09/24/2014

Fixed Telephony Quality

 


This page:
Performance of Fixed Telephony Concessionaires and percentage of attended goals.
Source: Anatel.

Incumbents Quality Indicators - Local

 

May/14
Operator Accomplished Targets Complaints Performance answering users (IDA)
Tim - 0.761 88.6
GVT 96.1% 1.280 78.0
Embratel 96.7% 0.913 75.4
Telefônica 100.0% 1.358 70.1
Oi 96.0% 2.949 20.2
Sercomtel 98.80% 0.182 100.0
Algar Telecom 100.00% 0.264 94.7

 

 

Accomplished Quality Targets in 2013

 

Operator
LOCAL Accumulated
(Jan-Jul/13)
Jul/13 Aug/13 Sep/13 Oct/13 Nov/13 Dec/13
Embratel
96.7%
- - - - - 83.7%
GVT
96.1%
- - - - - 80.5%
Oi
96.0%
- - - - - 76.4%
Telefônica
100.0%
- - - - - 73.5%
CTBC
98.8%
- - - - - 97.0%
Sercomtel
100.0%
- - - - - 99.5%
BRAZIL
96.7%
- - - - - 80.3%

 

Operator
LOCAL Accumulated
(Jan-Jun/13)
Jan/13 Feb/13 Mar/13 Apr/13 May/13 Jun/13
Embratel 81.8% 79.8% 80.6% 81.9% 82.1% 83.2% 81.6%
GVT 74.7% 79.8% 78.4% 77.0% 75.6% 82.3% 77.9%
Oi 74.1% 75.4% 73.9% 72.7% 71.8% 70.9% 73.1%
Telefônica 68.7% 69.4% 69.4% 68.3% 68.7% 69.8% 69.0%
CTBC 95.7% 98.8% 96.3% 96.3% 93.9% 98.8% 96.6%
Sercomtel 100.0% 100.0% 100.0% 100.0% 100.0% 96.2% 99.4%
BRAZIL 77.6% 78.2% 77.6% 77.3% 76.8% 77.8% 77.6%

 

Operator
Long Distance - National

Accumulated
(Jan-Jul/13)

Jul/13 Aug/13 Sep/13 Oct/13 Nov/13 Dec/13
Telefônica
79.2%
- - - - - 89.3%
Oi
89.4%
- - - - - 86.1%
Embratel
98.5%
- - - - - 86.7%
CTBC
100.0%
- - - - - 96.4%
Sercomtel
100.0%
- - - - - 100.0%
BRAZIL
94.5%
- - - - - 86.9%

 

Operator
Long Distance - National

Accumulated
(Jan-Jun/13)

Jan/13 Feb/13 Mar/13 Apr/13 May/13 Jun/13
Telefônica 100.0% 100.0% 81.9% 93.1% 95.8% 75.0% 91.0%
Oi 87.8% 89.4% 88.6% 84.4% 83.3% 79.4% 85.5%
Embratel 83.6% 84.2% 82.6% 84.2% 84.5% 89.3% 84.7%
CTBC 87.5% 93.8% 93.8% 100.0% 100.0% 100.0% 95.8%
Sercomtel 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
BRAZIL 86.1% 87.1% 84.7% 85.1% 85.1% 85.5% 85.6%

 

 

Accomplished Quality Targets by Year

 

Operator
LOCAL
2008 2009 2010 2011 2012
GVT - 81.9% 92.8% 91.9 83.5%
Oi 92.1% 88.8% 93.0% 89.4 83.3%
Embratel - 74.9% 77.4% 77.7 79.8%
Telefônica 87.7% 84.1% 83.5% 77.1 70.8%
CTBC 98.2% 97.9% 99.3% 95.5 94.3%
Sercomtel 95.2% 92.6% 94.6% 100.0 99.7%
BRAZIL 92.0% 83.4% 87.2% 85.1 81.8%

 

Operator
LONG DISTANCE
2008 2009 2010 2011 2012
Telefônica 96.9% 98.8% 99.0% 95.0 95.0%
Oi 89.5% 92.9% 95.3% 90.5 91.6%
Embratel 86.5% 92.9% 93.2% 85.7 84.5%
CTBC 97.2% 100% 100.0% 98.4 74.0%
Sercomtel 94.4% 97.2% 97.2% 100.0 100.0%
BRAZIL 88.4% 91.1% 94.4% 88.0 87.4%

 

 

Companies operating - Local Category

 

Operator

2009 2010 2011 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 Jul/13
Aerotech X X X - - - - X X X
Alpha X X X x x x X X X X
BBS Options X X X - - - - X X X
Brasil Telecom X X X X X - - - - -
Conecta X - - - - - - - - -
CTBC* X X X X X X X X X X
DSLI X X X X X X X X X X
Engevox X X X X X X X X X X
Global Crossing X X x x x - - - - -
GlobalNova X - - - - - - - - -
IDT X X X X X X X X X X
Intelig X X X X X X X X X X
Local X X X - - - - - - -
Mundivox X X X X X X X X X X
Sercomtel X X X X X X X X X X
Sermatel X X - - - - - - - -
Suporte X X X X X X X X X X
Telefree X - - - - - - - - -
Telemar Norte Leste X X X X X X X - - -
Telesp X X X X X X X X X X
TMais X X X X X X X X X X
Transit do Brasil X X X X X X X X X X

X - Operating Company

 

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