01/26/2012

Fixed Telephony Quality

 

Fixed Tel. Quality Claims Performance Historical Data

This page: Performance of Fixed Telephony Concessionaires and percentage of attended goals. Source: Anatel.

Incumbents Quality Indicators - Local

 

	4Q11
Operator	Accomplished Targets	Complaints**	IDA**
GVT	90,3%	0,566	94,3
Oi	86,8%	0,982	78,3*
Embratel	78,7%	0,942	78,6
Telefônica	78,4%	1,065	80,4
CTBC	95,3%	0,441	97,8
Sercomtel	100,0%	0,562	94,4

*Doesn't include BrT

**Data about Oct/11

 

 

Accomplished Quality Targets by Quarter

 

Operator	LOCAL
	1Q11	2Q11	3Q11	4Q11	Accumulated (Jan-Dec/11)
GVT	92.6%	93.7%	92.8%	90.3%	91.9%
Oi	91.4%	89.5%	90.0%	86.8%	89.4%
Embratel	79.1%	75.8%	77.0%	78.7%	77.7%
Telefônica	76.6%	76.5%	77.1%	78.4%	77.1%
CTBC	97.8%	94.1%	94.9%	95.3%	95.5%
Sercomtel	100.0%	100.0%	100.0%	100.0%	100.0%
BRAZIL	86.5%	84.6%	85.0%	84.3%	85.1%

 

 

Operator	LONG DISTANCE
	1Q11	2Q11	3Q11	4Q11	Accumulated (Jan-Dec/11)
Telefônica	97.7%	97.7%	87.0%	96.8%	95.0%
Oi	93.8%	92.1%	90.5%	85.6%	90.5%
Embratel	87.9%	87.0%	82.7%	85.1%	85.7%
CTBC	95.8%	100.0%	100.0%	97.9%	98.4%
Sercomtel	100.0%	100.0%	100.0%	100.0%	100.0%
BRAZIL	90.6%	89.5%	85.8%	86.2%	88.0%

 

 

Accomplished Quality Targets by Year

 

Operator	LOCAL
	2008	2009	2010	2011
GVT	-	81.9%	92.8%	91.9
Oi	92.1%	88.8%	93.0%	89.4
Embratel	-	74.9%	77.4%	77.7
Telefônica	87.7%	84.1%	83.5%	77.1
CTBC	98.2%	97.9%	99.3%	95.5
Sercomtel	95.2%	92.6%	94.6%	100.0
BRAZIL	92.0%	83.4%	87.2%	85.1

 

Operator	LONG DISTANCE
	2008	2009	2010	2011
Telefônica	96.9%	98.8%	99.0%	95.0
Oi	89.5%	92.9%	95.3%	90.5
Embratel	86.5%	92.9%	93.2%	85.7
CTBC	97.2%	100%	100.0%	98.4
Sercomtel	94.4%	97.2%	97.2%	100.0
BRAZIL	88.4%	91.1%	94.4%	88.0

 

 

Companies operating - Local Category

 

Operator	2008	2009	2010	1Q11	2Q11	3Q11	4Q11
Aerotech	X	X	X	X	X	X	X
Alpha	X	X	X	X	X	X	X
BBS Options	-	X	X	X	X	X	X
Brasil Telecom	X	X	X	X	X	X	X
Conecta	X	X	-	-	-	-	-
CTBC*	X	X	X	X	X	X	X
DSLI	X	X	X	X	X	X	X
Engevox	X	X	X	X	X	X	X
Global Crossing	X	X	X	X	X	X	x
GlobalNova	X	X	-	-	-	-	-
IDT	X	X	X	X	X	X	X
Intelig	X	X	X	X	X	X	X
Local	X	X	X	X	X	X	X
Mundivox	-	X	X	X	X	X	X
Sercomtel	X	X	X	X	X	X	X
Sermatel	X	X	X	X	X	X	-
Suporte	-	X	X	X	X	X	X
Telefree	X	X	-	-	-	-	-
Telemar Norte Leste	X	X	X	X	X	X	X
Telesp	X	X	X	X	X	X	X
TMais	-	X	X	X	X	X	X
Transit do Brasil	X	X	X	X	X	X	X

X - Operating Company

 

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