Performance Controller

Asa "Perforance Controller" you measure and report operational performance KPI's agreed with process owners, customers SLAs, deployment performances. Responsable for updating the resource plan as per business needs.

Will work closely together with management team, team leaders, performance managers on optimizing Customer and Service Center performance productivity.

Work Location: Brooklin - SP.

Type of Contract: CLT

Skills Requirements:

• Degree in: Engineering, Administration, Economy and/or Computer Science.

Technical Knowledge on:

• KPI, SLA and BSC (Balanced Score Cards) are a plus;
• Office Package (including knowledge in Access);
• Troubleshooting techniques.

Soft Skills:

• Teamwork, Self-motivation;
• Proactivity and Results Oriented;
• Focused on processes;
• Ability to work under pressure.

Additional Company Information: www.acision.com