08/15/2019



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This page: Presents Contax's information.


Company

 

Contax S.A. (“Contax”), Contax Participações S.A.'s subsidiary is one of the biggest companies in corporative services in Brazil, leader in contact center and charging, expanding its services to become the only company especialized in BPO (Business Process Outsourcing). Currently, the main part of its activities are in segments of Customer Service, Credit Recovery, telemarketing, retention, back-office technology and services.

 

 

www.contax.com.br

 

 

The acquisition of Dedic and Portugal Telecom's entrance at Contax

 

By Portugal Telecom's entrance at Oi, Contax got participation in AG and La Fonte, Contax's controllers.

 

An agreement was also set to assure the incorporation of Dedic (contact center, IT and BPO company, controlled by PT), by Contax.

 

By the negotiation which includes exchanging stocks, PT will a direct position of 19.9% at Contax TX.

 

 

 

Group

 

Financial Performance

 

R$ Millions 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19
∆Qter
∆Year
Gross Revenue 408.1 389.0 369.2 339.4 305.1 251.3 (17.6%) (35.4%)
Net Revenue 306.7 351.1 334.2 306.7 275.0 225.6 (18.0%) (35.7%)
EBITDA (22.5) (32.6) 65.6 2.3 9.1 (40.3) (542.9%) 23.6%
Ebitda Margin 0.7% (9.3%) 19.6% 0.7% 3.3% (17.9%) - -
Net Profit (Loss) (65.5) (108.8) (20.2) (28.9) -51.2 (117.8) 130.2% 8.3%

 

 

Operational Performance

 

- 1Q18 2Q18 3Q18 4Q18 ∆Qter ∆Year
Customer Service Positions* 24,572 22,465 21,420 19,393 (9.5%) (24.5%)
Employees 44,541 39,681 38,830 36,131 (7.0%) (21.0%)

*PAs: "Posições de Atendimento" (Customer Service Positions)

 

 

Annual Results

 

Operational Performance

 

- 2016 2017 2018 ∆Year
Employes 25,793 25,692 19,393 (24.5%)
Pas 53,286 45,764 36,131 (21.0%)

*PAs: "Posições de Atendimento" (Answering Positions)

 

 

Group

 

Fincial Economic Performance

 

R$ millions 2016 2017 2018 ∆Year
Gross Revenue 2,266 1,887 1,506 (20.2%)
Net Revenue 2,043 1,701 1,360 (20.0%)
EBITDA 226 (144) 13 (108.9%)
Ebitda Margin 11.1%    (8.5%) 0.9%   -
Net Profit (213.7) (386.4) (223.4) -
Investments 17 25 13 (49.2%)
Debt 1,109 1,013 54 (94.6%)

 

 

 

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